Refund & Return Policy – Kiddy_UAE

Return Policy

We offer a 30-day return policy for your peace of mind.

You can request a return if:

  • Item is damaged or defective
  • Wrong product delivered
  • Product is unused and in original packaging

Non-Returnable Items

  • Used products
  • Items damaged by misuse
  • Products without original packaging

Refund Process

  • Once we receive and inspect your return, we will notify you.
  • Approved refunds will be processed within 5–7 business days.

Cash on Delivery Orders

  • Refunds for COD orders may be processed via:
    • Bank transfer
    • Store credit

Return Shipping

  • In case of damaged/incorrect item → we cover shipping
  • Otherwise → customer may bear shipping cost

How to Request Return

📧 Email: support@kiddyuae.com
Include:

  • Order number
  • Reason for return
  • Product images (if damaged)